German Speaking Solutions Consultant - Work In Sofia, Bulgaria

German Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO sectors, we are dedicated to curating career-defining opportunities that prioritize professional growth and exceptional employee experience.

Job Overview

We are currently searching for a dynamic professional to join our team as a German Speaking Solutions Consultant in Sofia. This German Speaking Solutions Consultant position in Bulgaria offers a unique chance to excel in the competitive Customer Support Services industry while enjoying a fully supported international career move.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
• Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with cross-functional teams to escalate and resolve technical challenges effectively.
• Contribute to the continuous improvement of knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.

German Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO...

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to navigate complex digital platforms.
• Excellent communication skills and a passion for delivering premium service.
• Willingness to relocate to Sofia for this German Speaking Solutions Consultant position in Bulgaria.