German Speaking Support Specialist - Work In Sofia, Bulgaria

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European BPO staffing, we pride ourselves on delivering exclusive career opportunities for professionals seeking high-impact roles in dynamic environments.

Job Overview

We are currently looking for a motivated professional to join our team for a German Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those seeking German-speaking jobs within a professional Customer Support Services hub, offering the perfect blend of career progression, competitive benefits, and an exciting lifestyle in the heart of the Balkans.

Key Responsibilities

• Deliver exceptional customer support services via phone, email, and live chat to German-speaking clients.
• Resolve complex inquiries and technical issues with a focus on high customer satisfaction and retention.
• Maintain detailed records of interactions within our internal CRM system to ensure continuous quality improvement.
• Collaborate with international teams to optimize communication workflows and support best practices.
• Stay updated on product knowledge to provide accurate and efficient guidance to end-users.
• Contribute to the positive culture of our Sofia office by participating in team meetings and training sessions.
• Ensure all service level agreements (SLAs) are met consistently within the fast-paced Customer Support Services environment.

German Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. A...

• Native or fluent German (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills suited for a customer-facing environment.
• A proactive problem-solver with a passion for delivering high-quality customer support services.
• Availability to work on-site in Sofia, Bulgaria.
• Ability to adapt quickly and work effectively within a professional, multicultural team.