Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Greek Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in high-impact placements that drive excellence within the global Customer Support Services industry.

Job Overview

We are currently seeking a dynamic professional for a Greek Speaking Customer Service Agent position in Bulgaria, designed for those who excel in client-focused environments. This is a unique opportunity to join one of the most prestigious firms offering jobs in Bulgaria, where your linguistic skills will become a vital asset to our international client base.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the highest standards of professional communication in Greek.
• Ensure customer satisfaction targets are consistently met to support business growth and quality benchmarks.
• Maintain comprehensive records of client interactions in our internal CRM systems.
• Collaborate with international teams to optimize service workflows and improve user experiences.
• Identify opportunities to provide added value to customers, consistently reflecting the premium standards of Mercier Consultancy Group.
• Adapt quickly to evolving company policies and industry-specific communication protocols.

Greek Speaking Customer Service AgentAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO a...

• Native or fluent Greek (spoken and written) is mandatory for this position.
• Valid EU passport or right to work in Bulgaria.
• Strong proficiency in English to collaborate within our multinational office environment.
• Proven experience in Customer Support Services or a similar client-facing role is highly preferred.
• Excellent problem-solving skills and a proactive, customer-centric attitude.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.