Greek Speaking Player Support Specialist - Work In Sofia, Bulgaria

Greek Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We take pride in our expertise in sourcing candidates for the most sought-after jobs in Bulgaria, ensuring a seamless bridge between professional excellence and career-defining opportunities.

Job Overview

We are thrilled to present an exclusive opportunity for a Greek Speaking Player Support Specialist position in Bulgaria within the high-octane world of Gaming & Esports. If you are a passionate gamer with a flair for customer engagement, this role offers the perfect environment to accelerate your professional growth while representing world-class gaming brands.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and ticketing systems.
• Champion the user experience by resolving in-game issues, payment queries, and account security concerns.
• Maintain deep knowledge of current Gaming & Esports titles to provide expert guidance to our gaming community.
• Collaborate with cross-functional teams to escalate critical bugs or community trends.
• Ensure all interactions reflect the premium brand voice of our Gaming & Esports partners.
• Continuously gather and report player feedback to enhance future development cycles.
• Foster a welcoming and inclusive environment for players across all platforms.

Greek Speaking Player Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We take pride in ...

• Native or fluent Greek (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills and a deep understanding of gaming culture.
• Ability to thrive in an on-site professional environment in Sofia, Bulgaria.
• Previous experience in customer support or the gaming industry is highly preferred.
• A proactive problem-solving mindset and technical aptitude.