Greek Speaking Solutions Consultant - Work In Sofia, Bulgaria

Greek Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to talent acquisition, ensuring that professionals find meaningful careers while our partners achieve operational excellence.

Job Overview

We are currently seeking a talented individual for the Greek Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a fast-growing team in the customer support services industry, offering a perfect blend of professional growth and international experience for those seeking high-quality jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for Greek-speaking clients, providing expert solutions within the customer support services sector.
• Manage high-volume inquiries via phone, email, and live chat, ensuring maximum customer satisfaction.
• Troubleshoot technical or account-related issues to deliver effective, timely resolutions.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with internal departments to refine service processes and enhance the quality of support provided.
• Participate in ongoing training to stay updated on product developments and service excellence standards.
• Uphold the brand reputation by delivering professional and empathetic support in every interaction.

Greek Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer supp...

• Native or fluent Greek (spoken and written).
• Proficient level of English to communicate within our multicultural team environment.
• Valid EU passport or work permit for Bulgaria (mandatory).
• Proven track record of excellence in the customer support services industry.
• Strong problem-solving skills and a passion for helping people.
• Ability to relocate to Sofia for this on-site Greek Speaking Solutions Consultant position in Bulgaria.