Head of Client Operations
Pavago • Jamaica • Brazil
No Relocation
Posted: May 17, 2026
Job Description
🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)
Full-Time | Remote | Flexible U.S. Time Zone Collaboration
🔥 About the Role
We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
- the founder
- developers
- outreach teams
- operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is ideal for someone who thrives in:
- startup chaos
- high-accountability environments
- fast iteration cycles
- imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.
🔥 What You’ll Own
Client Relationship Ownership
- Serve as the primary point of contact for:
- 20–30 active client accounts
- Lead:
- client check-ins
- strategic conversations
- ongoing communication
- Manage expectations and proactively prevent churn
- Build strong, long-term client relationships
- Ensure clients feel:
- informed
- supported
- confident in delivery
Campaign Performance & Delivery
- Diagnose and fix:
- underperforming campaigns
- deliverability issues
- inbox placement problems
- low-converting messaging
- Review campaigns before launch to ensure:
- technical readiness
- copy quality
- deliverability setup
- Continuously optimize:
- open rates
- reply rates
- meeting conversion
- campaign performance
- Personally contribute to:
- copywriting
- troubleshooting
- strategy adjustments when needed
Cold Email & Deliverability Operations
- Own campaign execution quality across:
- inbox warm-up
- domain health
- deliverability
- list quality
- sending infrastructure
- Understand and troubleshoot:
- spam placement
- DNS issues
- API/integration problems
- automation breakdowns
- Work closely with technical teams to improve system reliability
Processes, Systems & Documentation
- Build operational playbooks and delivery workflows
- Improve:
- onboarding systems
- campaign QA processes
- client communication standards
- Create scalable systems while the company grows rapidly
- Track:
- SLAs
- client health
- delivery metrics
- operational bottlenecks
Cross-Functional Collaboration
- Coordinate closely with:
- development teams
- outreach specialists
- operations
- leadership
- Report directly to the founder on:
- campaign performance
- churn risks
- delivery issues
- operational priorities
- Help align execution across departments during rapid growth
💻 What We’re Looking For
Core Requirements
- Experience leading:
- client operations
- account ownership
- delivery operations
inside fast-growing startups or agencies - Strong background in:
- cold email
- lead generation
- outbound operations
- Hands-on expertise with:
- deliverability
- inbox placement
- domain warm-up
- campaign optimization
- cold email copywriting
- Ability to personally troubleshoot campaigns without relying entirely on technical teams
- Strong understanding of:
- APIs
- automations
- workflows
- operational systems
- Daily practical use of:
- ChatGPT
- Claude
- AI workflow tools
⭐ Ideal Candidate
- Startup operator mindset
- Highly proactive and execution-focused
- Comfortable working with changing priorities
- Strong communicator with founders and executives
- Takes ownership without waiting for perfect systems
- Problem-solver who thrives under pressure
📅 What a Typical Day Looks Like
- Review campaign performance and client health metrics
- Troubleshoot deliverability or low-performing campaigns
- Meet with clients and manage expectations
- Coordinate fixes with outreach and development teams
- Review copy, lists, and infrastructure quality
- Improve internal playbooks and workflows
- Report risks, churn concerns, and operational updates to the founder
In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.
📊 Success Looks Like
- Strong client retention and reduced churn
- Consistent campaign performance improvements
- High deliverability and inbox placement rates
- Clear operational systems and delivery standards
- Strong client relationships and communication quality
- Leadership confidence in operational execution
🌍 Why This Role Stands Out
- Direct ownership over client success and delivery operations
- Work closely with the founder and leadership team
- High-impact role inside a scaling startup environment
- Opportunity to shape:
- systems
- operations
- client delivery standards
- Strong autonomy and decision-making ownership
- Exposure to:
- AI workflows
- cold email infrastructure
- startup scaling operations
🧪 Interview Process
- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding
👉 Apply Now
If you:
- Thrive in startup environments
- Understand cold email deeply
- Enjoy solving operational and client problems directly
- Want ownership over client success and campaign performance
This role is a strong fit for you.
🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)Full-Time | Remote | Flexible U.S. Time Zone Collaboration🔥 About the RoleWe’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign per...Additional Content
🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)
Full-Time | Remote | Flexible U.S. Time Zone Collaboration
🔥 About the Role
We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
- the founder
- developers
- outreach teams
- operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is ideal for someone who thrives in:
- startup chaos
- high-accountability environments
- fast iteration cycles
- imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.
🔥 What You’ll Own
Client Relationship Ownership
- Serve as the primary point of contact for:
- 20–30 active client accounts
- Lead:
- client check-ins
- strategic conversations
- ongoing communication
- Manage expectations and proactively prevent churn
- Build strong, long-term client relationships
- Ensure clients feel:
- informed
- supported
- confident in delivery
Campaign Performance & Delivery
- Diagnose and fix:
- underperforming campaigns
- deliverability issues
- inbox placement problems
- low-converting messaging
- Review campaigns before launch to ensure:
- technical readiness
- copy quality
- deliverability setup
- Continuously optimize:
- open rates
- reply rates
- meeting conversion
- campaign performance
- Personally contribute to:
- copywriting
- troubleshooting
- strategy adjustments when needed
Cold Email & Deliverability Operations
- Own campaign execution quality across:
- inbox warm-up
- domain health
- deliverability
- list quality
- sending infrastructure
- Understand and troubleshoot:
- spam placement
- DNS issues
- API/integration problems
- automation breakdowns
- Work closely with technical teams to improve system reliability
Processes, Systems & Documentation
- Build operational playbooks and delivery workflows
- Improve:
- onboarding systems
- campaign QA processes
- client communication standards
- Create scalable systems while the company grows rapidly
- Track:
- SLAs
- client health
- delivery metrics
- operational bottlenecks
Cross-Functional Collaboration
- Coordinate closely with:
- development teams
- outreach specialists
- operations
- leadership
- Report directly to the founder on:
- campaign performance
- churn risks
- delivery issues
- operational priorities
- Help align execution across departments during rapid growth
💻 What We’re Looking For
Core Requirements
- Experience leading:
- client operations
- account ownership
- delivery operations
inside fast-growing startups or agencies - Strong background in:
- cold email
- lead generation
- outbound operations
- Hands-on expertise with:
- deliverability
- inbox placement
- domain warm-up
- campaign optimization
- cold email copywriting
- Ability to personally troubleshoot campaigns without relying entirely on technical teams
- Strong understanding of:
- APIs
- automations
- workflows
- operational systems
- Daily practical use of:
- ChatGPT
- Claude
- AI workflow tools
⭐ Ideal Candidate
- Startup operator mindset
- Highly proactive and execution-focused
- Comfortable working with changing priorities
- Strong communicator with founders and executives
- Takes ownership without waiting for perfect systems
- Problem-solver who thrives under pressure
📅 What a Typical Day Looks Like
- Review campaign performance and client health metrics
- Troubleshoot deliverability or low-performing campaigns
- Meet with clients and manage expectations
- Coordinate fixes with outreach and development teams
- Review copy, lists, and infrastructure quality
- Improve internal playbooks and workflows
- Report risks, churn concerns, and operational updates to the founder
In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.
📊 Success Looks Like
- Strong client retention and reduced churn
- Consistent campaign performance improvements
- High deliverability and inbox placement rates
- Clear operational systems and delivery standards
- Strong client relationships and communication quality
- Leadership confidence in operational execution
🌍 Why This Role Stands Out
- Direct ownership over client success and delivery operations
- Work closely with the founder and leadership team
- High-impact role inside a scaling startup environment
- Opportunity to shape:
- systems
- operations
- client delivery standards
- Strong autonomy and decision-making ownership
- Exposure to:
- AI workflows
- cold email infrastructure
- startup scaling operations
🧪 Interview Process
- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding
👉 Apply Now
If you:
- Thrive in startup environments
- Understand cold email deeply
- Enjoy solving operational and client problems directly
- Want ownership over client success and campaign performance
This role is a strong fit for you.
🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)Full-Time | Remote | Flexible U.S. Time Zone Collaboration🔥 About the RoleWe’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign per...