Head of Family Office | Head Office

We are building a dedicated services function within Boosta, focused on supporting the personal needs and matters of the company’s shareholders. The role is responsible for building and leading a reliable, scalable, and high-quality service model that brings structure, clear processes, and exceptional standards to this area of support.

 

What you will do: 

Shareholder Service & Request Management

• Serve as the first point of contact for all Family Office requests from shareholders.
• Own request intake, prioritization, and routing to relevant corporate functions or external providers.
• Coordinate joint presentations and discussions with shareholders together with relevant experts.

Service Design & Operations

• Design and manage the Family Office service model, including request intake, prioritization, delivery, service catalog, tiers, and performance measurement.
• Build and lead the team, starting with an Operations Manager and scaling the function as the scope grows.
• Manage service metrics, time tracking, internal billing, budget allocation, and regular business reviews with shareholders.

Corporate Function Integration

• Establish clear engagement models with corporate functions without duplicating existing expertise.
• Coordinate dedicated resources and time quotas where needed, while protecting corporate teams from fragmented ad hoc requests.

Vendor & Ecosystem Management

• Build and manage a trusted network of external advisors and specialized service providers.
• Lead negotiations on scope, pricing, and terms, and monitor service quality and vendor performance.

What we expect from you: 

• Proven experience building, managing, or scaling service-oriented functions, with a strong operational mindset and the ability to establish processes, service standards, metrics, and effective delivery models.
• Ability to effectively coordinate and manage external advisors and internal stakeholders across tax, legal, banking, investment, and other relevant domains.
• Experience building and leading teams, managing external vendors, negotiating scopes and commercial terms, and ensuring high-quality service delivery.

Experience Supporting Senior Stakeholders

• Significant experience working directly with founders, business owners, senior executives, or other high-profile individuals, with a strong ability to understand complex needs and deliver a high level of trust, discretion, and service.
• Upper-Intermediate English proficiency or higher, both written and spoken.

Personal qualities:

• Service Orientation -  Committed to delivering exceptional service while balancing responsiveness with long-term stakeholder interests.
• Executive Presence - Ability to build credibility and operate effectively with shareholders, UHNW individuals, and senior executives.
• Ownership - Takes full accountability for outcomes, proactively drives initiatives, and ensures execution without constant oversight.
• Results Orientation - Focuses on delivering tangible outcomes, solving problems efficiently, and maintaining a strong execution mindset.
• Stakeholder Management - Builds trusted relationships, aligns diverse interests, and navigates complex stakeholder environments effectively.
• Strategic Agility -  Combines long-term thinking with practical decision-making in dynamic and complex situations.
• Adaptability - Adjusts effectively to different stakeholders, priorities, and contexts while maintaining high standards.
• Resourcefulness - Identifies practical solutions, navigates ambiguity, and approaches complex challenges with creativity and sound judgment.

Your journey with us: 

• Step 1: Pre-screen.
• Step 2: Interview with COO, CFO, CLO.
• Step 3: Interview with founders.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer: 

• 28 business days of paid off. 
• Flexible hours and the possibility to work remotely. 
• Medical insurance and mental health care. 
• Compensation for courses, trainings.
• English classes and speaking clubs. 
• Internal library, educational events. 
• Outstanding corporate parties, teambuildings.