Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Hebrew Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with exceptional career opportunities across the European business landscape. We specialize in elevating careers within the Customer Support Services sector by partnering with prestigious global brands to provide seamless recruitment solutions.

Job Overview

We are currently seeking a motivated professional for a Hebrew Speaking Support Specialist position in Bulgaria, designed for those who excel in dynamic, fast-paced environments. This role offers the perfect entry point into some of the most sought-after Hebrew-speaking jobs in the industry, combining professional growth with a rewarding international experience.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries from Hebrew-speaking clients with professionalism and high attention to detail.
• Maintain comprehensive knowledge of client products and services to ensure optimal resolution times.
• Consistently meet and exceed defined KPIs and quality assurance benchmarks for our support teams.
• Proactively contribute to a positive team culture as a key member of our Hebrew-speaking talent pool in Sofia.
• Accurately document customer interactions in the CRM system to uphold company service standards.
• Collaborate with international colleagues to streamline communication strategies for our global user base.

Hebrew Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with exceptional career opportunities across the European business...

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Valid EU passport or a legal right to reside and work in Bulgaria.
• Strong interpersonal skills with a passion for delivering excellent customer support.
• A proactive approach to problem-solving within the Customer Support Services industry.
• Exceptional verbal and written communication skills in English.
• Ability to thrive in an on-site office environment located in the vibrant city of Sofia.