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Help Desk Support/Help Desk Specialist I (Remote)
Kforce • Tucson, AZ
No Relocation
Posted: August 20, 2026
Responsibilities
- Provides support to end users for computer, application, system, device, access and hardware issues
- Identifies, researches and resolves technical problems of moderate complexity
- Responds to telephone, email and on line requests for technical support
- Documents, tracks, and monitors the problem using applicable systems and tools
- May coordinate with other teams or departments to resolve user problems
Requirements
- 1 year of desktop-based hardware support experience preferred
- Help Prior Service Desk or Desktop Support experience required
- ServiceNow Basic user & security group experience
- Active Directory administration knowledge
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
- Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
- Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
- Familiarity supporting MFA and VPN issues
- Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs