Hungarian Speaking Customer Support Representative - Work In Sofia, Bulgaria
Mercier Consultancy Group • Romania • Sofia, Sofia City Province, Bulgaria
Posted: August 19, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. With an unmatched reputation in the customer support services sector, we pride ourselves on facilitating career-defining opportunities for professionals seeking international growth.
Job Overview
We are currently sourcing exceptional talent for a Hungarian Speaking Customer Support Representative position in Bulgaria. This is a unique chance to advance your career within the dynamic customer support services industry while enjoying the vibrant, historical, and professional environment of Sofia.
Key Responsibilities
- Deliver premium customer assistance to Hungarian-speaking clients across multiple communication channels.
- Maintain a deep understanding of service protocols within the customer support services sector to ensure high-quality resolutions.
- Effectively troubleshoot and resolve complex inquiries, maintaining high customer satisfaction ratings.
- Collaborate with international teams to optimize service delivery and operational efficiency.
- Document all interactions accurately within the internal database systems.
- Uphold the brand reputation by consistently providing professional and empathetic service.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Native or fluent Hungarian (spoken and written).
- Valid EU passport (mandatory).
- Professional proficiency in English for inter-departmental communication.
- Prior experience in a customer-facing role or the customer support services industry is considered a significant asset.
- Strong problem-solving skills and the ability to work under pressure.
- A proactive mindset, ready to embrace new challenges while seeking jobs in Bulgaria.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. With an unmatched reputation in the customer support services sector, we pride ourselves on facilitating career-defining opportunities for professionals seeking international growth.
Job Overview
We are currently sourcing exceptional talent for a Hungarian Speaking Customer Support Representative position in Bulgaria. This is a unique chance to advance your career within the dynamic customer support services industry while enjoying the vibrant, historical, and professional environment of Sofia.
Key Responsibilities
- Deliver premium customer assistance to Hungarian-speaking clients across multiple communication channels.
- Maintain a deep understanding of service protocols within the customer support services sector to ensure high-quality resolutions.
- Effectively troubleshoot and resolve complex inquiries, maintaining high customer satisfaction ratings.
- Collaborate with international teams to optimize service delivery and operational efficiency.
- Document all interactions accurately within the internal database systems.
- Uphold the brand reputation by consistently providing professional and empathetic service.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Native or fluent Hungarian (spoken and written).
- Valid EU passport (mandatory).
- Professional proficiency in English for inter-departmental communication.
- Prior experience in a customer-facing role or the customer support services industry is considered a significant asset.
- Strong problem-solving skills and the ability to work under pressure.
- A proactive mindset, ready to embrace new challenges while seeking jobs in Bulgaria.