Hungarian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Hungarian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations across Europe. We take pride in our bespoke approach, connecting multilingual professionals with the most prestigious Hungarian-speaking jobs in the market today.

Job Overview

We are currently seeking a passionate individual for a Hungarian Speaking Player Support Specialist position in Bulgaria to join a leading enterprise in the dynamic Gaming & Esports sector. This role offers a unique opportunity to combine your linguistic skills with your love for gaming, providing top-tier assistance to players worldwide while enjoying the vibrant lifestyle that comes with professional jobs in Bulgaria.

Key Responsibilities

• Provide world-class technical and account support to the gaming community via live chat, email, and tickets.
• Represent the client brand with excellence while maintaining a deep understanding of current Gaming & Esports trends.
• Resolve complex player inquiries related to game mechanics, billing, and account security.
• Collaborate with internal teams to identify and report recurring in-game bugs or community issues.
• Ensure that all interactions meet the high-quality standards expected in the competitive gaming industry.
• Contribute to a positive and engaging player experience, fostering loyalty within the gaming community.
• Stay updated on new game releases, patches, and tournament events to assist players with precision.

Hungarian Speaking Player Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations across Europe. We take pride ...

• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• A valid EU passport or work permit to legally reside and work in Bulgaria.
• Proven passion for the Gaming & Esports industry, with a basic understanding of gaming terminology.
• Excellent communication skills with a customer-centric mindset and a desire to help others.
• Resilience and the ability to work in a fast-paced, high-energy environment.
• Fluency in English to facilitate team communication and training modules.