Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Hungarian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career advancement opportunities, ensuring that every professional finds a role that aligns with their personal and career ambitions.

Job Overview

We are currently seeking a talented professional for the Hungarian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about providing exceptional client experiences within the high-growth customer support services industry, offering a unique opportunity to kickstart your career in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
• Resolve complex inquiries through various support channels, including phone, email, and live chat.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
• Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
• Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
• Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
• Document all interactions accurately within the CRM database, maintaining professional standards at all times.

Hungarian Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer ...

• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a client-facing environment is preferred.
• Proficiency in English to communicate effectively within our diverse, international office environment.
• A proactive, problem-solving mindset and a commitment to delivering high-quality results.
• Readiness to relocate for this exciting Hungarian Speaking Solutions Consultant position in Bulgaria.