Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Romania • Slovakia
Posted: August 19, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we bridge the gap between ambitious professionals and global industry leaders.
Job Overview
We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking for rewarding jobs in Bulgaria within the fast-paced and dynamic Customer Support Services industry.
Key Responsibilities
- Provide high-quality support to Hungarian-speaking clients via phone, email, and live chat.
- Ensure all customer queries within the Customer Support Services sector are resolved with professionalism and empathy.
- Maintain accurate records of customer interactions and service outcomes in our internal database.
- Stay updated on product knowledge to provide accurate, reliable information to end-users.
- Collaborate with internal teams to escalate complex issues and provide constructive feedback on service improvements.
- Achieve daily and monthly performance metrics to ensure the highest standards of service delivery.
- Represent the company brand with a customer-centric attitude at all times.
- Native or fluent Hungarian (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for helping others in a professional environment.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Ability to relocate to Sofia for this on-site Hungarian Speaking Support Specialist position in Bulgaria.
- Strong problem-solving skills and the ability to multitask effectively.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we bridge the gap between ambitious professionals and global industry leaders.
Job Overview
We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking for rewarding jobs in Bulgaria within the fast-paced and dynamic Customer Support Services industry.
Key Responsibilities
- Provide high-quality support to Hungarian-speaking clients via phone, email, and live chat.
- Ensure all customer queries within the Customer Support Services sector are resolved with professionalism and empathy.
- Maintain accurate records of customer interactions and service outcomes in our internal database.
- Stay updated on product knowledge to provide accurate, reliable information to end-users.
- Collaborate with internal teams to escalate complex issues and provide constructive feedback on service improvements.
- Achieve daily and monthly performance metrics to ensure the highest standards of service delivery.
- Represent the company brand with a customer-centric attitude at all times.
- Native or fluent Hungarian (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for helping others in a professional environment.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Ability to relocate to Sofia for this on-site Hungarian Speaking Support Specialist position in Bulgaria.
- Strong problem-solving skills and the ability to multitask effectively.