Icelandic Speaking Support Specialist - Work In Sofia, Bulgaria

Icelandic Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services industry, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking a motivated professional for an Icelandic Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a vibrant, multicultural team in Sofia, while advancing your career within the fast-paced and rewarding Customer Support Services industry.

Key Responsibilities

• Deliver exceptional omnichannel support to Icelandic-speaking customers, maintaining high levels of satisfaction.
• Resolve complex inquiries efficiently, upholding the premium service standards of the Customer Support Services industry.
• Maintain accurate logs of all client interactions within the company CRM system.
• Collaborate with cross-functional teams to resolve technical or service-related escalations.
• Act as a brand ambassador, ensuring that all communications reflect the professional values of our clients.
• Participate in ongoing training sessions to stay updated on product developments and best practices.
• Contribute to the team’s success by meeting and exceeding established performance metrics.

Icelandic Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves o...

• Native or fluent Icelandic (spoken and written).
• Strong command of English for internal business operations.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills, perfect for those seeking Icelandic-speaking jobs.
• A proactive attitude and the ability to thrive in a collaborative, international environment.