Implementation & Customer Success Manager (AI & Innovations)

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Implementation & Customer Success Manager (AI & Innovations) in United States. This role sits at the intersection of customer success, advanced analytics, and AI-driven innovation within the clinical research space. You will lead the end-to-end onboarding and activation of cutting-edge study design solutions, ensuring clients achieve rapid and measurable value. Acting as a strategic partner, you will guide customers through complex implementations while aligning technical capabilities with business goals. The position offers a highly collaborative environment, working cross-functionally with product, clinical, and commercial teams. You will also play a key role in shaping AI-powered offerings and strengthening strategic partnerships. This is an opportunity to directly influence how innovative technologies accelerate research outcomes and improve patient impact.
• Accountabilities: Lead post-sales onboarding processes, translating commercial agreements into clear delivery plans, scope, and execution strategies Manage end-to-end implementation, including planning, configuration, data readiness, and platform adoption Serve as the primary point of contact during customer activation, ensuring seamless workflow integration and solution utilization Oversee complex, multi-stream projects, tracking milestones, dependencies, risks, and progress across cross-functional teams Drive data onboarding and validation processes, supporting the activation of advanced analytics and AI-powered platform capabilities Maintain scope integrity by managing expectations, handling change requests, and aligning stakeholders to prevent delivery risks Establish governance frameworks, reporting structures, and escalation paths to ensure consistent execution and outcomes Support renewals and expansion opportunities by demonstrating value and aligning delivery with customer objectives Coordinate strategic partnerships related to AI solutions, ensuring alignment on deliverables, timelines, and integration efforts Contribute to thought leadership initiatives by managing advisory groups, facilitating discussions, and feeding insights into product strategy Requirements: Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (Master’s degree is a plus) 8+ years of experience in customer success, onboarding, implementation, or related client-facing roles At least 5 years of experience in consulting, clinical development, analytics, or engagement management Strong understanding of clinical trial design, protocol development, and feasibility considerations Experience working with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar) Proven ability to manage complex client engagements across technical, operational, and commercial teams Experience implementing SaaS, clinical, or AI-enabled solutions is highly desirable Strong communication, stakeholder management, and executive presentation skills Ability to manage multiple priorities in a fast-paced, cross-functional environment Familiarity with data workflows, benchmarking, and healthcare or life sciences ecosystems is a plus Benefits: Competitive salary ranging from $90,000 to $165,000, depending on experience and location Performance-based bonus opportunities Comprehensive health coverage (medical, dental, vision) Generous paid time off and company holidays Fully remote work flexibility within the United States Opportunity to work on cutting-edge AI and analytics solutions in healthcare Collaborative, mission-driven environment with strong growth potential
• Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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