Implementation Engineer

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Engineer in Canada. This role is a highly technical, customer-facing position focused on delivering successful onboarding and implementation of enterprise-grade security solutions. You will act as a key bridge between customers and internal teams, ensuring complex security products are correctly deployed, configured, and optimized for real-world environments. The position combines deep hands-on engineering work with customer success responsibilities, requiring both strong technical depth and clear communication skills. You will support organizations in strengthening their security posture by implementing solutions that protect against evolving threats such as phishing, ransomware, and network intrusions. Working within a collaborative Customer Success environment, you will also serve as a technical escalation point for complex issues and mentor other engineers. This is a high-impact role where your work directly influences customer adoption, time-to-value, and long-term satisfaction. You will also contribute to improving onboarding processes, automation, and best practices at scale.
• Accountabilities: Deliver end-to-end implementation and integration of enterprise security solutions across diverse customer environments Lead advanced onboarding and professional services engagements, ensuring successful deployment and configuration outcomes Act as a technical escalation point, troubleshooting complex network, security, and configuration issues Perform technical risk assessments, system health checks, and ensure smooth transitions to support and customer success teams Collaborate with Customer Success, Sales, and Product teams to align implementations with customer success metrics and business outcomes Develop and improve onboarding playbooks, documentation, and self-service resources to accelerate time-to-value Monitor adoption and performance metrics (e.g., CSAT, NPS, time-to-value) and recommend improvements to increase customer success Mentor and support junior engineers, contributing to knowledge sharing and technical excellence across the team Requirements: 5+ years of experience in security software implementation, network engineering, or complex enterprise deployments Strong knowledge of networking fundamentals including routing, switching, VPNs, firewalls, TLS, IAM, and zero-trust architectures Deep understanding of email security concepts such as phishing prevention, threat detection, and ransomware mitigation Hands-on experience with system troubleshooting, command-line tools, and log analysis for root-cause identification Strong ability to translate technical implementations into measurable customer and business outcomes Experience working in customer-facing technical roles with excellent communication and stakeholder management skills Proven mentorship or leadership experience, with the ability to guide and support junior engineers Familiarity with KPIs such as adoption, CSAT/NPS, and time-to-value in customer success environments Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience (certifications like CCNA, CISSP, AWS/Azure are a plus) Benefits: Competitive total compensation with an estimated OTE range of $85,000 – $110,000 USD depending on experience and location Remote-first work flexibility within eligible regions Comprehensive health, dental, and vision insurance coverage Opportunities for professional development and industry certifications Exposure to enterprise-scale security environments and cutting-edge cybersecurity technologies Collaborative, cross-functional work environment with global teams Inclusive workplace culture with accessibility accommodations and equal opportunity practices Performance-driven environment focused on impact, growth, and continuous learning.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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