Integration Support Manager

We are looking for an Integration Support Manager to join the Supplier Support team. The main responsibility is to ensure the Altbook feature runs smoothly and performs well. This includes monitoring booking success rates, identifying supplier issues, and working with suppliers to resolve technical problems and restore access when needed.

Key Responsibilities

• Support client integrations and help resolve technical issues.
• Communicate with vendors to investigate and resolve integration-related issues.
• Create and manage technical tasks for developers.
• Write and maintain technical documentation.

We are looking for an Integration Support Manager to join the Supplier Support team. The main responsibility is to ensure the Altbook feature runs smoothly and performs well. This includes monitoring booking success rates, identifying supplier issues, ...

• Experience working with logs and troubleshooting technical issues.
• Experience working with monitoring systems.
• Understanding of API principles and how APIs work.
• Experience using Postman.
• Ability to read and write technical documentation.
• Strong communication skills and the ability to work with English-speaking vendors, both verbally and in writing.
• English proficiency: Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors both verbally and in writing.

Nice to have

• Experience in technical support within the travel tech industry.