Irish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Irish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that excellence remains the standard across every industry we serve.

Job Overview

We are currently seeking a talented individual for an Irish Speaking Customer Service Agent position in Bulgaria. This role offers the unique opportunity to provide exceptional support services to an international client base, while enjoying a dynamic lifestyle in one of Europe’s most vibrant capitals. If you are looking for rewarding Irish-speaking jobs that combine professional growth with a seamless relocation, we invite you to join our growing team.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat.
• Resolve complex inquiries, ensuring high levels of client satisfaction within the Customer Support Services industry.
• Maintain accurate records of customer interactions in our internal CRM systems.
• Collaborate with international teams to troubleshoot issues and provide effective solutions.
• Contribute to the continuous improvement of service protocols to enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate information to Irish-speaking clients.
• Meet and exceed performance targets and quality benchmarks set for the support department.

Irish Speaking Customer Service AgentAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in sourcing multiling...

• Native or fluent Irish (spoken and written) is mandatory.
• Valid EU passport (mandatory for this relocation opportunity).
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a customer-centric mindset.
• Ability to thrive in an on-site professional office environment in Sofia, Bulgaria.
• Proficiency in English to facilitate cross-departmental collaboration.