IT Support Administrator
Omilia • Brazil • Mexico
No Relocation
Posted: July 3, 2026
Job Description
Role Purpose
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
Accountabilities
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.
Key Responsibilities
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.
Required:
- 3–5 years of IT administration or systems administration experience.
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
- Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
- Familiarity with IT security frameworks, endpoint protection, and patch management.
- Experience with IT service management (ITSM) tools and ITIL processes.
- Strong attention to detail in systems configuration and documentation.
- Good communication skills for both technical peers and end-user audiences.
- Organised and process-driven; able to manage multiple systems responsibilities concurrently.
- Proactive in identifying operational gaps and proposing improvements.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Nice to have:
- ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.
Omilia Note
- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.
Additional Content
Role Purpose
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
Accountabilities
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.
Key Responsibilities
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.
Required:
- 3–5 years of IT administration or systems administration experience.
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
- Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
- Familiarity with IT security frameworks, endpoint protection, and patch management.
- Experience with IT service management (ITSM) tools and ITIL processes.
- Strong attention to detail in systems configuration and documentation.
- Good communication skills for both technical peers and end-user audiences.
- Organised and process-driven; able to manage multiple systems responsibilities concurrently.
- Proactive in identifying operational gaps and proposing improvements.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Nice to have:
- ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.
Omilia Note
- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.