IT Support Engineer I, eero

• Are you passionate about solving technical challenges and keeping critical systems running smoothly? Amazon is looking for a motivated and curious IT Support Engineer I to join our team and help deliver

Description

• Are you passionate about solving technical challenges and keeping critical systems running smoothly? Amazon is looking for a motivated and curious IT Support Engineer I to join our team and help deliver reliable technology support across our operations. In this role, you will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software. You will troubleshoot and resolve problems — sometimes without a predefined playbook — and your work will directly impact the productivity of teams and the availability of systems that serve customers around the world. If you thrive in a fast-paced environment and enjoy learning new technologies while making a real difference, this is the role for you. Key job responsibilities - Troubleshoot and resolve hardware, software, networking, and operating system issues using available tools and resources, identifying root causes and mitigating impact to end users. - Manage local IT projects by defining requirements, tracking progress, removing blockers, and delivering results that improve team efficiency and customer experience. - Author and maintain knowledge base articles, operating procedures, and user documentation, communicating technical information clearly to both technical and non-technical audiences. - Support continuous improvement efforts by identifying process inefficiencies, automating tasks through scripting, and modifying localized tools to increase productivity. - Coordinate change management activities, serve as an escalation point for support associates, and assist with new technology deployments across your area of responsibility.

Basic Qualifications

• - 2+ years of computer hardware experience, including troubleshooting and repairing experience - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 1+ years of supporting identity and access management platforms, such as Okta, including single sign-on and multifactor authentication experience. - Hands-on experience supporting and troubleshooting macOS devices, with working knowledge of Windows - Experience supporting productivity and collaboration platforms, and administering user accounts and permissions

Preferred Qualifications