Italian Customer Support Agent | Courier Services - Work In Athens, Greece

Italian Customer Support Agent | Courier & Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
• Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
• Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
• Maintain accurate logs of client interactions and shipment data within internal management systems.
• Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
• Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market.

Italian Customer Support Agent | Courier & Delivery ServicesAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across...

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Valid EU passport or a legal permit to work in the EU (mandatory).
• Previous experience in customer service or logistics and supply chain environments is highly valued.
• Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.
• A customer-centric mindset with a dedication to delivering excellence in every interaction.