Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development and are currently facilitating exclusive jobs in Bulgaria for elite professionals seeking to advance their careers in a dynamic, high-growth environment.

Job Overview

We are searching for a highly motivated professional to fill the Italian Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who thrives in a fast-paced environment and wants to provide critical backend support to one of the most exciting sectors in the global esports and gaming industry.

Key Responsibilities

• Manage and resolve complex account queries for Italian-speaking players within the gaming and esports community.
• Conduct thorough background checks and document verification to ensure platform security and compliance with industry regulations.
• Monitor gaming activity and transactions to identify potential risks or fraudulent behavior, upholding the integrity of the platform.
• Coordinate with internal departments to address technical escalations and improve the overall player experience.
• Maintain detailed case records and provide high-quality documentation for all administrative support tasks.
• Contribute to the continuous improvement of back-office processes, specifically tailored for the booming gaming market.
• Foster a professional and positive environment by ensuring all player communications adhere to internal quality standards.

Italian Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We...

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to qualify for these Italian-speaking jobs in Europe.
• A genuine passion for the gaming and esports industry with a strong understanding of current player trends.
• Excellent proficiency in English for reporting and team communication purposes.
• Strong analytical mindset and attention to detail, crucial for back-office administrative tasks.
• Ability to relocate to Sofia for the Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.