Italian Speaking Customer Experts for a Tech Leader - Work Remote In Greece
Mercier Consultancy Group • Spain • Athens, Attica, Greece
Posted: August 8, 2026
Job Description
Italian Speaking Customer Experts for a Tech Leader
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global enterprises. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in service delivery.
Job Overview
We are currently seeking talented professionals for the Italian Speaking Customer Experts for a Tech Leader position in Greece within the dynamic telecommunications sector. This is a unique opportunity to join one of our most prestigious partners, providing high-level support while enjoying the Mediterranean lifestyle through our inclusive recruitment services for jobs in Greece.
Key Responsibilities
- Act as the primary point of contact for Italian-speaking clients regarding complex telecommunications inquiries and account management.
- Provide technical troubleshooting and diagnostic support for telecommunications hardware and digital service platforms.
- Maintain high levels of customer satisfaction by delivering precise, industry-specific solutions in a timely manner.
- Ensure accurate documentation of all customer interactions within the telecommunications CRM system.
- Collaborate with cross-functional teams to resolve service outages or billing discrepancies effectively.
- Contribute to a high-performance environment, consistently meeting individual and team KPIs defined by our tech leader partner.
- Stay updated on the latest telecommunications product launches to provide expert-level guidance to users.
- Native or fluent Italian (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Professional proficiency in English to collaborate within our international team.
- Strong interest in the telecommunications industry and a passion for modern technology.
- Excellent communication and problem-solving skills tailored to high-volume customer support environments.
- Ability to thrive in remote work settings while based in Greece.
Additional Content
Italian Speaking Customer Experts for a Tech Leader
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global enterprises. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in service delivery.
Job Overview
We are currently seeking talented professionals for the Italian Speaking Customer Experts for a Tech Leader position in Greece within the dynamic telecommunications sector. This is a unique opportunity to join one of our most prestigious partners, providing high-level support while enjoying the Mediterranean lifestyle through our inclusive recruitment services for jobs in Greece.
Key Responsibilities
- Act as the primary point of contact for Italian-speaking clients regarding complex telecommunications inquiries and account management.
- Provide technical troubleshooting and diagnostic support for telecommunications hardware and digital service platforms.
- Maintain high levels of customer satisfaction by delivering precise, industry-specific solutions in a timely manner.
- Ensure accurate documentation of all customer interactions within the telecommunications CRM system.
- Collaborate with cross-functional teams to resolve service outages or billing discrepancies effectively.
- Contribute to a high-performance environment, consistently meeting individual and team KPIs defined by our tech leader partner.
- Stay updated on the latest telecommunications product launches to provide expert-level guidance to users.
- Native or fluent Italian (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Professional proficiency in English to collaborate within our international team.
- Strong interest in the telecommunications industry and a passion for modern technology.
- Excellent communication and problem-solving skills tailored to high-volume customer support environments.
- Ability to thrive in remote work settings while based in Greece.