Italian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Italian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and bespoke BPO solutions. We specialize in connecting top-tier talent with world-class organizations, setting the industry standard for professional career advancement and excellence.

Job Overview

We are seeking a dedicated professional for an Italian Speaking Digital Trust and Safety Specialist position in Bulgaria to join a dynamic team in the social media sector. This role is pivotal in ensuring a safe, secure, and positive experience for millions of users by moderating content and enforcing community standards in an exciting, fast-paced environment.

Key Responsibilities

• Monitor and moderate user-generated social media content to ensure compliance with global safety policies.
• Investigate reports of policy violations, including harassment, misinformation, and sensitive material.
• Maintain a high standard of accuracy while processing content queues within the social media ecosystem.
• Collaborate with internal teams to refine moderation strategies and improve community trust and safety initiatives.
• Provide insights on emerging trends within the social media landscape to prevent platform abuse.
• Handle sensitive escalations with discretion, empathy, and strict adherence to established protocols.
• Contribute to a healthy digital environment, making this Italian-speaking job a vital role for platform integrity.

Italian Speaking Digital Trust and Safety SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and bespoke BPO solutions. We specialize in connecting...

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport (required for all applicants).
• Strong interest in the social media industry and current digital trends.
• Resilience and the ability to handle sensitive content with professional maturity.
• Excellent communication skills and attention to detail.
• Previous experience in trust and safety or customer support is considered a strong asset for this Italian Speaking Digital Trust and Safety Specialist position in Bulgaria.