Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

Italian Speaking Gaming Customer Service Support

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services sector. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in their careers while helping companies scale through superior human capital management.

Job Overview

We are currently seeking dedicated professionals for an Italian Speaking Gaming Customer Service Support position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will provide expert support to gaming enthusiasts, making it one of the most exciting Italian-speaking jobs available for those looking to kickstart their career in the heart of Europe.

Key Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Ensure exceptional user experiences by resolving gaming-related queries with professionalism and efficiency.
• Maintain a deep understanding of gaming industry platforms to offer accurate, real-time assistance.
• Collaborate with internal departments to escalate complex issues within the Customer Support Services workflow.
• Adhere to security and compliance protocols to ensure the safety and privacy of player accounts.
• Consistently meet performance KPIs and contribute to the overall success of the Italian-speaking support desk.
• Foster positive relationships with players, acting as a brand ambassador for our premium gaming clients.

Italian Speaking Gaming Customer Service SupportAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Se...

• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory) for seamless relocation to our offices.
• Previous experience in a Customer Support Services role is considered a distinct advantage.
• A genuine passion for the gaming industry and an interest in digital entertainment.
• Strong communication skills and the ability to thrive in a multicultural, professional environment.
• Commitment to on-site work, ensuring the highest standards of team collaboration in Sofia.