Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Italian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe's fastest-growing hubs for international business.

Key Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.
• Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
• Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
• Collaborate with international teams to optimize support processes and improve service quality standards.
• Achieve individual and team-based KPIs to qualify for monthly performance bonuses.
• Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers.

Italian Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector...

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory for this role).
• Previous experience in Customer Support Services or a similar client-facing environment is highly valued.
• Strong problem-solving mindset and excellent communication skills.
• Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team.
• Passionate about pursuing international jobs in Bulgaria and developing a global career.