Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO operations, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client's prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.

Key Responsibilities

• Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat.
• Maintain a deep understanding of product features and service policies within the Customer Support Services sector.
• Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction.
• Collaborate with internal departments to streamline support workflows and improve overall service efficiency.
• Document all interactions accurately within the CRM database in accordance with company standards.
• Contribute to a positive, results-oriented team environment by achieving daily performance targets.
• Continuously update your knowledge of industry trends and company-specific support protocols.

Italian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO ...

• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport or right to work in Bulgaria.
• Strong communication and interpersonal skills suited for the fast-paced Customer Support Services industry.
• Previous experience in a customer-facing role is highly valued, though not strictly mandatory.
• Proven ability to adapt to new software tools and technical environments.
• Resilience and a proactive attitude towards problem-solving.