Journeyman Computer User Support Specialist (eVIP) - GovCIO
Govcio • United States
No Relocation
Posted: August 21, 2026
Additional Content
As an eVIP Journeyman Computer User Support Specialist, you will serve as the primary technical resource for executive-level personnel, ensuring their IT environments are thoroughly operational and that technical updates or failures are efficiently diagnosed, validated, and resolved. You must possess a blend of strong technical acumen and exceptional customer service to keep leadership connected without disruption. Key responsibilities include:
- Provide rapid-response, high-touch IT support to the Admiral and executive staff to resolve all hardware, software, and connectivity issues immediately.
- Diagnose, troubleshoot, and remediate problems on unclassified workstations, laptops, and peripheral hardware.
- Manage, configure, and troubleshoot enterprise mobility devices, including iPhones and iPads, ensuring continuous secure communications.
- Isolate complex technical issues and smoothly escalate classified system disruptions to the SIPR Helpdesk Lead for advanced resolution.
- Install, maintain, configure, and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams), Adobe Acrobat, and core web mail environments.
- Administer user accounts, permissions, and group memberships utilizing Active Directory Users and Computers (ADUC).
- Image, configure, test, and deploy end-user workstations, printers, and associated desktop equipment.
- Provide robust remote technical support utilizing enterprise remote tools, Virtual Private Networks (VPN), and MANTA.
- Create, update, and track IT service requests from initiation through to complete remediation using enterprise ticketing platforms.
- Manage time efficiently and adapt rapidly to evolving technologies or high-pressure timelines inherent to an executive military environment.
Required Skills and Experience
- Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
- Proficiency in Windows operating systems and extensive experience configuring, deploying, and managing enterprise mobile devices including iPhones and iPads.
- Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
- Proven ability to independently prioritize high-volume queues, handle multiple escalated tickets simultaneously, and meet strict SLA targets.
- Strong capability to work autonomously with minimal supervision while successfully collaborating within a distributed virtual team.
- Strong technical knowledge of core IT foundations, including hardware, printing, internet connectivity, user profiles, remote desktop, and Active Directory Users and Computers.
- Hands-on proficiency with Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams) and Adobe Acrobat.
- Experience utilizing remote support applications, specifically Virtual Private Networks (VPN) and MANTA.
- Familiarity with the ServiceNow ticketing system for processing Incidents and Requests.
Preferred Skills and Experience
- Direct experience supporting U.S. Coast Guard or DoD enterprise service desk environments, including an understanding of military network structures.
- Advanced proficiency with ServiceNow (SNOW) or equivalent enterprise-level IT Service Management (ITSM) ticketing platforms.
- Direct experience providing white-glove, dedicated executive IT support within military or government offices.
If you are selected to move forward through the process, here’s what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment