Junior Technical Customer Support Specialist (Evening Shift)
Source • Vilnius
Posted: September 21, 2026
Job Description
- Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down. The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them. Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
- Your day-to-day: Give joy to our customers by solving their queries via live chat and email; Ensure excellent customer experience; Answer customers’ queries & provide reliable information; Interpret and finetune the customer success process & performance; Work alongside techies to understand IT business logic; Build and develop customer relationships that will turn clients into advocates.
- Your skills & experience: No previous experience required - we’re looking for someone eager to learn and grow; Excellent communication skills in English and Lithuanian; Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model; Energy to move mountains together with your team; Empathy and understanding - basically showing clients how important they are! A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience; Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
- Salary: Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies. Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing. Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app. Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together. Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://source.ai/career/blog/benefits
- Decodo is part of Source, a data ecosystem for a world built on intelligence. One of five independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data. Up for the challenge? Let’s talk!
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
- Apply for this job
