Korean Speaking Support Specialist - Work In Sofia, Bulgaria

Korean Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and world-class companies, consistently setting the gold standard for executive and specialized recruitment.

Job Overview

We are currently seeking a talented professional for a Korean Speaking Support Specialist position in Bulgaria, based in the vibrant capital of Sofia. This is a premier role within the Customer Support Services industry, designed for a candidate who is passionate about delivering exceptional client experiences and looking to elevate their career through one of our exclusive Korean-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for Korean-speaking clients, providing high-level support within the Customer Support Services sector.
• Resolve complex inquiries through various channels, ensuring customer satisfaction and brand loyalty.
• Maintain accurate records of client interactions in our internal CRM systems to track performance metrics.
• Collaborate with international team members to share best practices and optimize support workflows.
• Stay updated on product developments and company policies to provide precise and professional assistance.
• Contribute to the continuous improvement of support protocols to enhance the overall customer journey.
• Drive positive outcomes by meeting and exceeding established performance targets and KPIs.

Korean Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support l...

• Native or fluent Korean (spoken and written) is mandatory for this role.
• Valid EU passport or appropriate work authorization for Bulgaria.
• Previous experience in a professional Customer Support Services environment is highly valued.
• Strong command of English for internal company communication.
• Excellent interpersonal skills and a proactive, problem-solving mindset.
• Ability to thrive in an on-site office environment located in Sofia.