LATAM E-Commerce Operations Analyst
pipe17 • Remote
Posted: July 13, 2026
Job Description
Position Description
The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects, Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.
Key Responsibilities
- Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
- Support customers by answering basic operational or technical questions under supervision.
- Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
- Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
- Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
- Help monitor sync errors, escalations, and customer-reported issues.
- Work with SAs to track project tasks and deadlines.
- Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
- Contribute to knowledge base articles and internal process documentation.
Skills & Qualifications
Technical Skills (developed on the job):
- Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided).
- Familiarity with Excel/Google Sheets for data analysis.
- Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory.
Soft Skills:
- Strong communication (verbal and written).
- Detail-oriented with good organizational skills.
- Comfortable working in a fast-paced, collaborative environment.
- Eagerness to learn technical concepts and apply them.
Attitude & Mindset:
- Proactive and resourceful. Willing to research and try solutions.
- Growth mindset. Open to feedback, coaching, and continuous improvement.
- Team player who enjoys problem-solving with others.
- High accountability. Takes ownership of tasks and follows through.
Additional Content
Position Description
The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects, Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.
Key Responsibilities
- Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
- Support customers by answering basic operational or technical questions under supervision.
- Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
- Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
- Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
- Help monitor sync errors, escalations, and customer-reported issues.
- Work with SAs to track project tasks and deadlines.
- Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
- Contribute to knowledge base articles and internal process documentation.
Skills & Qualifications
Technical Skills (developed on the job):
- Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided).
- Familiarity with Excel/Google Sheets for data analysis.
- Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory.
Soft Skills:
- Strong communication (verbal and written).
- Detail-oriented with good organizational skills.
- Comfortable working in a fast-paced, collaborative environment.
- Eagerness to learn technical concepts and apply them.
Attitude & Mindset:
- Proactive and resourceful. Willing to research and try solutions.
- Growth mindset. Open to feedback, coaching, and continuous improvement.
- Team player who enjoys problem-solving with others.
- High accountability. Takes ownership of tasks and follows through.