Logistics Specialist

Type: Full-time

Salary: $1200-$1600

What You'll Own

1. Logistics & Shipment Coordination

• Support brokers with day-to-day shipment and logistics coordination.
• Schedule and confirm pickup and delivery appointments.
• Perform track-and-trace activities and maintain accurate shipment status updates.
• Follow up with carriers, drivers, and relevant stakeholders to ensure timely updates.
• Identify potential delays or issues and escalate them to the appropriate team member.
• Help ensure shipments move according to schedule and customer expectations.

2. Systems & Data Management

• Accurately update shipment information, customer records, and operational data in internal systems.
• Perform routine data entry and maintain accurate records.
• Update internal dashboards, boards, and operational trackers.
• Ensure information remains current and accessible to brokers and the broader operations team.
• Identify discrepancies or missing information and follow up to resolve them.
• Maintain a high level of accuracy across all operational documentation.

3. Broker & Back-Office Support

• Provide day-to-day administrative support to brokers so they can focus on customers, carriers, and revenue-generating activities.
• Assist with documentation, follow-ups, scheduling, and other operational tasks.
• Monitor outstanding tasks and ensure follow-ups are completed on time.
• Help identify repetitive administrative work that can be streamlined or improved.
• Take ownership of assigned workflows and ensure they are completed without constant supervision.

4. Customer & After-Hours Support

As you become more familiar with the business, responsibilities may expand to include:

• Communicating with customers regarding shipment updates and operational questions.
• Handling after-hours correspondence when needed.
• Providing timely updates and ensuring customer issues are escalated appropriately.
• Developing the confidence and knowledge required to represent the company directly with customers.
• Supporting basic operational decision-making within established guidelines.

5. Operations & Growth Opportunities

For the right candidate, the role can gradually expand beyond traditional back-office support.

You may have the opportunity to:

• Take on additional operational responsibilities.
• Support pricing activities after appropriate training.
• Assist brokers with more complex shipment coordination.
• Own specific operational workflows or customer accounts.
• Identify opportunities to improve processes, systems, and efficiency.
• Become a more integrated member of the company's day-to-day operations team.

Type: Full-timeSalary: $1200-$1600What You'll Own1. Logistics & Shipment CoordinationSupport brokers with day-to-day shipment and logistics coordination.Schedule and confirm pickup and delivery appointments.Perform track-and-trace activitie...

Required

• 2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field.
• Experience working with logistics, freight, transportation, or shipment coordination is strongly preferred.
• Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows.
• Strong attention to detail and the ability to maintain accurate information across multiple systems.
• Comfortable managing multiple tasks, priorities, and moving parts simultaneously.
• Strong written and verbal English communication skills.
• Highly organized with strong follow-through and the ability to work independently.
• Comfortable working in a fast-paced, growing business where responsibilities may evolve over time.
• Technologically proficient and comfortable learning new software and systems.
• Familiarity with modern AI tools such as ChatGPT and Claude and a willingness to use technology to improve productivity.
• Reliable computer setup with at least 4 GB of RAM and sufficient storage to effectively perform the role.
• Ability to work during the required business hours, including potential after-hours support as the role develops.

Strong Plus

• Experience working for a freight brokerage or 3PL.
• Experience with TMS, transportation management, load boards, or freight management systems.
• Experience with track and trace and carrier management.
• Experience communicating directly with US-based customers, carriers, or drivers.
• Experience supporting brokers in a high-volume environment.
• Experience with freight pricing or quoting.
• Experience handling after-hours customer communication.
• Experience with operational dashboards, reporting, or performance tracking.
• Experience using AI tools such as Claude or ChatGPT to improve workflows, research information, automate repetitive tasks, or increase productivity.

You Are Not a Fit If

• You need constant direction to stay on top of routine responsibilities.
• You struggle to manage multiple shipments, tasks, or priorities at the same time.
• You are uncomfortable making follow-ups or communicating with customers, carriers, or drivers.
• You are not detail-oriented when entering or updating operational information.
• You prefer purely administrative work and are not interested in growing into a broader operations role.
• You are resistant to learning new systems and technology.
• You are uncomfortable using AI tools as part of your daily workflow.
• You wait for problems to be assigned rather than proactively identifying and escalating issues.
• You are looking for a narrowly defined role with no opportunity to take on additional responsibility.