Manager, Payment Operations

The Manager, Payment Operations is responsible for leading and optimizing payment-related operational processes across the platform. This role combines operational leadership, process ownership, and cross-functional collaboration to ensure accuracy, scalability, and efficiency in payment execution and supporting systems.

Primary Responsibilities

• Own end-to-end payment operations, including check run processing and register management across multiple platforms
• Lead daily workflows to ensure accuracy, timeliness, and compliance; establish and monitor KPIs and SLAs
• Manage vendor relationships (e.g., ECHO) for file transmissions and EOB template creation/modification; troubleshoot vendor file failures
• Monitor revenue generation and EOB timing and reporting
• Partner with IT on incident response and system issues
• Drive automation and efficiency initiatives; support dashboard and reporting development
• Partner with Finance on funding requests, registers, and reporting
• Support TPA acquisition integrations
• Maintain controls, quality standards, workflow testing, and validation
• Lead SOP development, process standardization, and team training

Qualifications

• 5+ years of experience in payment operations or healthcare administration
• 3+ years of leadership experience with cross-functional collaboration
• Background in claims management
• Strong analytical, problem-solving, and communication skills
• Experience with ECHO Health payment systems, VBA, HEALTHpac and QuickLink preferred

 

The Manager, Payment Operations is responsible for leading and optimizing payment-related operational processes across the platform. This role combines operational leadership, process ownership, and cross-functional collaboration to ensure accuracy, scalability, and efficiency in payment execution and supporting systems.

Primary Responsibilities

• Own end-to-end payment operations, including check run processing and register management across multiple platforms
• Lead daily workflows to ensure accuracy, timeliness, and compliance; establish and monitor KPIs and SLAs
• Manage vendor relationships (e.g., ECHO) for file transmissions and EOB template creation/modification; troubleshoot vendor file failures
• Monitor revenue generation and EOB timing and reporting
• Partner with IT on incident response and system issues
• Drive automation and efficiency initiatives; support dashboard and reporting development
• Partner with Finance on funding requests, registers, and reporting
• Support TPA acquisition integrations
• Maintain controls, quality standards, workflow testing, and validation
• Lead SOP development, process standardization, and team training

Qualifications

• 5+ years of experience in payment operations or healthcare administration
• 3+ years of leadership experience with cross-functional collaboration
• Background in claims management
• Strong analytical, problem-solving, and communication skills
• Experience with ECHO Health payment systems, VBA, HEALTHpac and QuickLink preferred