Merchant Onboarding Specialist - Launcher

Wolt is looking for a Merchant Onboarding Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

What you’ll be doing

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• You will be the main POC delivery, assembly and installation of our hardware products
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Create, execute and update support material in collaboration with Wolt Support 
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Specifically you will be responsible for installing Wolt POS services, including e.g. wiring them with ethernet cables and troubleshooting connectivity issues
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools
• Work closely together with a 3PL logistics/assembly partner handling deliveries
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Our humble expectations

• Bachelor’s degree or equivalent work experience
• You speak both German and English fluently
• 3+ years of work experience in operations or project management, working with POS / network devices is a plus
• Able to complete tasks accurately, effectively and on time with superb attention to detail 
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Drivers licence and willingness to travel 50% of time

What your typical work day might look like…

• Start of the week you sync with sales to get on track with latest signings
• Plan onboardings for the week and confirm dates and times together with the venue
• Ensure that hardware is delivered to the to-be onboarded venues in time
• Travel between venues, onboarding and troubleshooting if needed
• Manage hardware supply and ensure we have everything stocked
• Flag issues proactively, update onboarding documentation 
• Work with product and support to share learnings

What we offer

• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🏋️ My Clubs partnership with discounted rates for your monthly sports program
• 💻 Modern work equipment
• 🏡 Hybrid working 
• 🙌🏼 Team building, sport and company events multiple times a year

We offer an attractive salary starting at 57.904€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.