Network Operations Engineer — IT Infrastructure
Job Description
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. SoFi Tech Solutions (formerly Galileo Financial Technologies) is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. SoFi Tech Solutions leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://tech.sofi.com/careers/.
The role:
As a Network Operations Engineer, you will help keep SoFi's corporate network running day to day across offices, data centers, the cloud and remote access. You will troubleshoot and resolve issues, carry out planned changes, and keep monitoring and documentation up to date. You'll work closely with the Network Architect, SRE, Cloud Engineering, Cybersecurity and IT Support teams to keep the network reliable and secure in a regulated financial-services setting.
What you’ll do:
- Run day-to-day network operations for our offices and colocation data centers. Handle tickets and requests from internal channels and ServiceNow, and escalate when needed.
- Troubleshoot and resolve incidents across wired, wireless, firewall, VPN and internet connectivity. Find the root cause and write up what happened.
- Support office networks built on the "café model": stacked Cisco Catalyst 9300 switching, Aruba Wi-Fi 6E (AP-635, Aruba Central), redundant security edges and dual ISP circuits.
- Make planned changes following change management: VLANs, switch ports, wireless SSIDs, firewall rules, firmware upgrades and hardware replacements.
- Support firewall and secure access platforms (for example, Palo Alto Networks and Zscaler) with Cybersecurity, including policy updates, remote access issues and log reviews.
- Help with cloud connectivity by troubleshooting site-to-site VPN, BGP and DNS (Route 53, Cloudflare) issues with Cloud Engineering.
- Monitor network health in Datadog, SNMP and Aruba Central. Tune alerts, track uptime against our 99.99% site target, and join an on-call rotation.
- Manage vendors and circuits: work with ISPs and carriers on outages and orders, and handle hardware RMAs and support cases.
- Keep records current: network diagrams, runbooks, IP and VLAN records, and the ServiceNow CMDB inventory.
- Support projects such as office openings, office refreshes, hardware lifecycle replacements and modernization work (802.1X/NAC, QoS, out-of-band management), including some travel to offices.
- Provide audit evidence for SOX, PCI and banking regulator reviews, such as configuration backups, change records and access reviews.
What you’ll need:
- Bachelor’s Degree + 2–3 Years of Experience OR Master’s Degree + 2 Years of programming experience in software engineering, computer science, or a related field.
- Solid knowledge of networking fundamentals: TCP/IP, subnetting, VLANs, trunking, spanning tree, LACP, DHCP, DNS and NAT. Working knowledge of BGP and OSPF.
- Hands-on experience configuring and troubleshooting Cisco switches (Catalyst or Meraki).
- Experience supporting enterprise wireless, ideally Aruba/HPE.
- Experience with next-generation firewalls and VPNs, such as Palo Alto Networks or Zscaler.
- Comfortable with troubleshooting tools like packet captures (Wireshark), traceroute and monitoring dashboards.
- Experience working in a ticketing and change management process, such as ServiceNow.
- Exceptional communication skills and a customer-service mindset. Able to explain issues clearly to non-technical colleagues.
- Willingness to join an on-call rotation and travel to offices occasionally.
Nice to have:
- Basic AWS networking knowledge (VPCs, security groups, Transit Gateway, Route 53).
- Experience with Datadog or other network monitoring tools.
- Scripting or automation skills (Python, Ansible, APIs).
- Experience at a bank, fintech or other regulated company.
- Certifications such as CCNA/CCNP, Aruba ACMA/ACMP, PCNSA or Network+.
