Night Dispatch Representative
Charger Logistics Inc • Bogotá, Bogota, Colombia
Posted: July 31, 2026
Job Description
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Monday to Friday 9:00 PM EST - 5:00 AM EST
We´re looking for a Night Dispatcher and in Charger he is responsible for overnight shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.
Responsabilities:
- Monitor and track active shipments throughout the night, providing real-time visibility and updates.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and service issues.
- Update customer portals, systems, and shipment records with accurate information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve operational exceptions, delays, and service disruptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare overnight reports and communicate critical updates to the morning operations team.
- Maintain accurate documentation and foster effective collaboration with customers, carriers, and internal stakeholders.
2+ years of sales and account management experience in transportation and logistics field is preferred
Recent college or university degree in Marketing or Business-related field is required
Previous experience in an analyst role and or in pricing function is an asset
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
Experience working B2B sales involving complex deals is an asset
Strong knowledge and understanding of the sales planning process
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Strong negotiation skills with proven closing ability
Ability to function independently with little or no supervision as well as function in a team environment
Additional Content
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Monday to Friday 9:00 PM EST - 5:00 AM EST
We´re looking for a Night Dispatcher and in Charger he is responsible for overnight shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.
Responsabilities:
- Monitor and track active shipments throughout the night, providing real-time visibility and updates.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and service issues.
- Update customer portals, systems, and shipment records with accurate information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve operational exceptions, delays, and service disruptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare overnight reports and communicate critical updates to the morning operations team.
- Maintain accurate documentation and foster effective collaboration with customers, carriers, and internal stakeholders.
2+ years of sales and account management experience in transportation and logistics field is preferred
Recent college or university degree in Marketing or Business-related field is required
Previous experience in an analyst role and or in pricing function is an asset
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
Experience working B2B sales involving complex deals is an asset
Strong knowledge and understanding of the sales planning process
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Strong negotiation skills with proven closing ability
Ability to function independently with little or no supervision as well as function in a team environment