Norwegian Speaking Customer Service Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Norway
Posted: July 3, 2026
Job Description
Norwegian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation as a trusted partner in the customer support services industry and beyond. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
We are currently seeking a motivated and customer-focused Norwegian Speaking Customer Service Agent to join our thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to advance their careers in an internationally dynamic environment, with some of the most competitive benefits available in Jobs in Bulgaria today. If you are passionate about delivering outstanding customer experiences and are ready to bring your Norwegian language skills to a fast-paced support environment, this Norwegian Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels in a professional and timely manner
- Handle inbound customer enquiries, troubleshoot issues, and provide accurate information in accordance with established customer support services guidelines
- Accurately log and update all customer interactions, cases, and resolutions within the company's CRM system
- Identify customer needs, escalate complex issues to relevant departments, and follow up to ensure complete customer satisfaction
- Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure informed and confident customer interactions
- Collaborate closely with team leaders and fellow agents to meet individual and team performance targets within the customer support services environment
- Contribute to a positive and professional team culture by actively participating in training sessions, team meetings, and continuous improvement initiatives
- Adhere to quality assurance standards, data protection regulations, and company compliance requirements at all times
- Native or fluent Norwegian language proficiency (spoken and written) is essential for this role
- Valid EU passport (mandatory requirement for relocation and employment eligibility)
- A good working knowledge of English for internal communication and training purposes
- Previous experience in customer support services, call centre environments, or client-facing roles is advantageous but not strictly required
- Strong interpersonal and communication skills with a genuine desire to help and support customers
- Comfortable working on-site in a structured, team-oriented environment and adaptable to shift-based schedules
- Basic computer literacy and the ability to navigate multiple systems and platforms efficiently
Additional Content
Norwegian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation as a trusted partner in the customer support services industry and beyond. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
We are currently seeking a motivated and customer-focused Norwegian Speaking Customer Service Agent to join our thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to advance their careers in an internationally dynamic environment, with some of the most competitive benefits available in Jobs in Bulgaria today. If you are passionate about delivering outstanding customer experiences and are ready to bring your Norwegian language skills to a fast-paced support environment, this Norwegian Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels in a professional and timely manner
- Handle inbound customer enquiries, troubleshoot issues, and provide accurate information in accordance with established customer support services guidelines
- Accurately log and update all customer interactions, cases, and resolutions within the company's CRM system
- Identify customer needs, escalate complex issues to relevant departments, and follow up to ensure complete customer satisfaction
- Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure informed and confident customer interactions
- Collaborate closely with team leaders and fellow agents to meet individual and team performance targets within the customer support services environment
- Contribute to a positive and professional team culture by actively participating in training sessions, team meetings, and continuous improvement initiatives
- Adhere to quality assurance standards, data protection regulations, and company compliance requirements at all times
- Native or fluent Norwegian language proficiency (spoken and written) is essential for this role
- Valid EU passport (mandatory requirement for relocation and employment eligibility)
- A good working knowledge of English for internal communication and training purposes
- Previous experience in customer support services, call centre environments, or client-facing roles is advantageous but not strictly required
- Strong interpersonal and communication skills with a genuine desire to help and support customers
- Comfortable working on-site in a structured, team-oriented environment and adaptable to shift-based schedules
- Basic computer literacy and the ability to navigate multiple systems and platforms efficiently