Norwegian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Norwegian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European BPO and customer support services sectors. We pride ourselves on connecting top-tier professionals with transformative career opportunities across the globe, ensuring excellence in every placement we facilitate.

Job Overview

We are currently seeking a talented professional for the Norwegian Speaking Solutions Consultant position in Bulgaria. This unique role in the customer support services industry offers a dynamic environment where you can leverage your native language skills to provide world-class assistance to a diverse international client base.

Key Responsibilities

• Act as the primary point of contact for Norwegian-speaking clients, providing expert guidance and resolution.
• Maintain high standards of service excellence in the fast-paced customer support services industry.
• Troubleshoot technical or account-related inquiries with precision and a professional tone.
• Maintain detailed documentation of interactions to ensure quality assurance and continuous improvement.
• Collaborate with internal departments to optimize service delivery workflows for Norwegian markets.
• Participate in ongoing training sessions to stay updated on product developments and service standards.
• Exceed daily performance targets to maximize your monthly performance bonus potential.

Norwegian Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European BPO and customer support services sectors. We pride ...

• Native or fluent Norwegian (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• Strong problem-solving skills and a passion for the customer support services industry.
• Excellent communication skills and ability to thrive in a multicultural workspace.
• Previous experience in customer-facing roles is highly advantageous.
• Ability to relocate to Sofia for this Norwegian Speaking Solutions Consultant position in Bulgaria.