Onboarding Operations Specialist - APAC

What this role can offer you

Step into a pivotal role at Remote, where you’ll be contributing to shaping the future of global employment.

As a Specialist in our Onboarding Operations team within EOR Operations, you’ll have the unique opportunity to make a meaningful impact by enhancing the onboarding journey for our clients new employees across the globe. You’ll thrive in a collaborative, agile environment where your insights and dedication to excellence will drive real change.

You will be reporting to the Manager, Onboarding Operations.

What you bring

• Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
• Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
• Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
• Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
• Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus.
• Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
• Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
• Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
• Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.
• Demonstrates strong automation and AI capabilities and AI fluency.

Key Responsibilities

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.

Practicals

• You'll report to: Manager, Onboarding Operations
• Team: EOR Operations : Onboarding
• Location: Vietnam, Thailand, Philippines

Application process

1. Interview with recruiter
2. Interview with team members
3. Interview with joint Managers, Onboarding
4. Interview with Senior Manager, Onboarding Operations
5. Bar Raiser Interview