Operations Manager (Remote - London time)

We are Looking for an Operation Manager Who Actually Wants to Improve Things

Our client operates a profitable SaaS company with well-established foundations: operations run smoothly, finance closes on schedule, customer success is well-managed, and compliance is firmly in place. The challenge is no longer building these functions, but optimizing them. Too many responsibilities have been consolidated under too few roles, and the current structure has reached its limit.

The outgoing Business Operations Manager spent years establishing solid systems, documented processes, and a reliable monthly cadence. What the company now needs is a successor who can look at every existing workflow with a critical eye and ask: what can be streamlined, automated, or eliminated entirely?

We are Looking for an Operation Manager Who Actually Wants to Improve ThingsOur client operates a profitable SaaS company with well-established foundations: operations run smoothly, finance closes on schedule, customer success is well-managed, and comp...

You'll own:

• The monthly financial close – P&L prep, revenue reconciliation, contractor invoices, payments processed Tax and compliance – Coordinating with our CPA, maintaining corporate records, managing insurance.
• Customer operations – Legal documents (DPAs, NDAs, SLAs), account support, refunds, billing issues.
• People operations – Contractor onboarding, compensation tracking.
• Process improvement – Automation, updating SOPs, and proposing better ways to do things.

The first month will feel familiar. By month two, you'll have ideas. By month three, you'll have

implemented them.

Who We Think You Are

• You've done this before. At least 4 years running operations end-to-end—not just executing one step someone else designed. You've owned processes from "here's the problem" to "here's the solution and it's working."
• You're financially literate. You're comfortable with QuickBooks or similar tools. You can
• generate a P&L that's right. You don't need to be an accountant, but you need to understand the numbers.
• You actually use AI tools. Not "interested in AI." Not "aware of AI." You use ChatGPT, Claude, or other tools in real work. You know what they're good for and keep learning.
• You write well. A lot of this job is email—to lawyers, accountants, customers. Your emails are clear, professional, and get things done.
• You're detail-oriented about things that matter. Tax deadlines? Legal consequences?
• Confidential payment information? You don't forget these. You also know the difference between important and busywork.
• You want to improve things. You see a monthly checklist and think "why are we doing half of this?" You get excited about automation, not annoyed by it.