Operations Specialist

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients, both internally and externally.
• Implement and run Quality Assurance processes for every delivery.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent s...

All About You

• Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)
• +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.
• Ability to effectively communicate with team members, stakeholders, and external partners.
• Highly organized, multitasker, and with strong attention to detail.
• Initiative, drive, enthusiasm, and entrepreneurial attitude.
• Excellent decision-making, critical thinking, and problem-solving.
• Passion for listening, asking, understanding, and communicating.
• Love for teamwork and learning.
• Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx
• Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.
• Business fluency in English is a must
• Language Specialization (One of the following):
• Profile A: Professional working proficiency in French.
• Profile B: Professional working proficiency in Italian.
• Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
  

Expectations

• Within 30 days: 
  To understand the services and products your team is working on, the basic operations behind them and their technical pipelines. 
• Within 60 days
  Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
• Within 90 days
  Become an active contributor within the team, capable of improving our operational process based on previous experiences. 

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients, both internally and externally.
• Implement and run Quality Assurance processes for every delivery.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent s...

All About You

• Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)
• +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.
• Ability to effectively communicate with team members, stakeholders, and external partners.
• Highly organized, multitasker, and with strong attention to detail.
• Initiative, drive, enthusiasm, and entrepreneurial attitude.
• Excellent decision-making, critical thinking, and problem-solving.
• Passion for listening, asking, understanding, and communicating.
• Love for teamwork and learning.
• Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx
• Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.
• Business fluency in English is a must
• Language Specialization (One of the following):
• Profile A: Professional working proficiency in French.
• Profile B: Professional working proficiency in Italian.
• Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
  

Expectations

• Within 30 days: 
  To understand the services and products your team is working on, the basic operations behind them and their technical pipelines. 
• Within 60 days
  Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
• Within 90 days
  Become an active contributor within the team, capable of improving our operational process based on previous experiences.