Operations Specialist

At BMAT Music Innovators, we connect music usage data with the information needed to identify rights holders and support accurate royalty distribution. Our work combines music expertise, data, technology, and operational delivery. We're looking for an Operations Specialist who enjoys analyzing how things work, solving complex problems, and finding better ways to get things done.

In this role, you'll work at the intersection of clients, data, operations, and technology. You'll assess customer needs, coordinate operational delivery, and collaborate with technical teams to turn challenges into practical, scalable solutions.

What you'll do

• Understand and deliver: Learn our services and operational workflows, grasp client needs, and ensure reliable execution.
• Bridge business and technology: Translate business requirements into clear technical specifications and communicate technical concepts to non-technical stakeholders.
• Analyze data and solve problems: Investigate datasets, identify inconsistencies, uncover root causes, and turn findings into actionable improvements.
• Improve and automate: Spot repetitive tasks, streamline inefficient workflows, and partner with relevant teams to implement automation.
• Collaborate across teams: Work closely with clients, Operations, Engineering, and other internal stakeholders to resolve issues and improve service delivery.
• Drive scalability: Look for opportunities to reduce operational effort and enhance quality as our services and customer needs evolve.

At BMAT Music Innovators, we connect music usage data with the information needed to identify rights holders and support accurate royalty distribution. Our work combines music expertise, data, technology, and operational delivery. We're looking for...

What we're looking for

• 3+ years of experience in project management, technical account management, or client support within technical environments.
• Highly organized multitasker with strong attention to detail.
• Initiative, drive, enthusiasm, and entrepreneurial attitude.
• Excellent decision-making, critical thinking, and problem-solving.
• Passion for listening, asking, understanding, and communicating.
• Love for teamwork and learning.
• Technical literacy: you can follow technical discussions, understand concepts such as backend and frontend systems and data pipelines, and read and write technical documentation. Coding experience is welcome but not required.
• Be comfortable dealing with a large amount of data and numbers.

• Fluency in English is a must. Proficiency in Indonesian or Filipino are a plus but not mandatory.
• Based in Europe or APAC region
  

Knowledge or experience about music publishing and internal CMOs documentation and distribution processes is highly desired.

What success looks like

Within 30 days: Understand BMAT's services, the team's operational responsibilities and the main data and technical workflows.

Within 60 days: Take ownership of assigned operational responsibilities, lead client communication and deliver a straightforward assignment using existing processes and guidance.

Within 90 days: Work independently on core responsibilities, contribute to problem-solving and identify opportunities to improve or automate existing workflows.