Operations Specialist
Pavago • Singapore • Philippines
No Relocation
Posted: May 17, 2026
Job Description
🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)
Full-Time Remote | U.S. Hours
💼 About the Role
We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.
This is not a traditional admin or support role.
This position sits at the center of daily operations and is responsible for:
- filling shifts,
- coordinating workers,
- resolving real-time operational issues,
- and ensuring clients receive seamless service execution.
You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.
If you thrive in:
- fast-paced environments,
- live operational coordination,
- staffing logistics,
- and high-ownership roles,
this opportunity is a strong fit.
🔥 What You’ll Own
Shift Fulfillment & Workforce Coordination
- Own the end-to-end shift fulfillment process
- Respond quickly to incoming client staffing requests
- Assign professionals to shifts and confirm attendance
- Ensure shifts are filled accurately and on time
- Coordinate coverage for urgent or last-minute staffing needs
Live Operations & Real-Time Issue Resolution
- Monitor live attendance and track clock-ins
- Follow up on:
- late arrivals
- no-shows
- cancellations
- emergencies
- Quickly secure replacement workers when needed
- Coordinate directly with:
- clients
- workforce professionals
- on-site managers
- Resolve operational issues in real time while maintaining service quality
Workforce Onboarding & Engagement
- Onboard and activate workers on the platform
- Maintain ongoing communication with professionals
- Build long-term workforce reliability and engagement
- Ensure workers understand schedules, expectations, and workflows
Systems, Tracking & Documentation
- Keep operational systems, trackers, and notes fully updated
- Maintain accurate scheduling and attendance records
- Document issues, resolutions, and operational updates clearly
- Ensure workflows remain organized and scalable
Process Improvement & Operational Efficiency
- Identify recurring operational bottlenecks
- Recommend workflow improvements to increase efficiency
- Improve:
- response times
- attendance reliability
- shift fill rates
- operational consistency
✅ Required Experience & Skills
- 2+ years experience in:
- operations
- staffing
- workforce coordination
- scheduling
- marketplace operations
- Strong written and spoken English communication skills
- Ability to multitask and manage live priorities under pressure
- Strong stakeholder coordination and communication abilities
- Experience using:
- operational systems
- scheduling platforms
- CRMs
- digital communication tools
- Strong organizational and time-management skills
- Reliable internet and professional remote work setup
⭐ Nice-to-Have Experience
- Experience in:
- staffing agencies
- workforce marketplaces
- shift-based businesses
- on-demand service environments
- Experience handling:
- attendance tracking
- clock-ins
- no-show management
- workforce KPIs
- Startup or high-growth operational experience
- Process improvement and workflow optimization exposure
🧠 What Makes You a Strong Fit
- You stay calm in fast-moving operational environments
- You proactively solve problems before they escalate
- You take ownership instead of waiting for direction
- You communicate confidently with both clients and workers
- You are highly organized and detail-oriented
- You thrive balancing multiple live priorities simultaneously
📅 What a Typical Day Looks Like
- Review incoming shift requests and staffing needs
- Coordinate with professionals to confirm attendance
- Monitor active shifts and resolve live operational issues
- Handle last-minute cancellations and replacement staffing
- Communicate with clients and on-site managers
- Update trackers, systems, and operational notes
- Identify inefficiencies and improve workflows
In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.
📊 Key Metrics for Success (KPIs)
- Shift fill rate
- Time-to-fill open shifts
- Reduction in no-shows and attendance issues
- Client response and resolution time
- Workforce reliability and engagement
- Operational accuracy and documentation quality
- Client satisfaction scores
🌟 Why This Role Stands Out
- High-impact operational ownership role
- Fast-paced environment with real-time decision-making
- Strong growth exposure inside a scaling business
- Opportunity to directly influence operational success and service quality
- Work closely with clients, workforce teams, and leadership
🧪 Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Scenario-Based Operations Interview
- Client Interview
- Offer & Background Verification
👉 Apply Now
If you:
- thrive in fast-paced operations,
- enjoy coordinating people and solving problems in real time,
- can manage live scheduling and workforce logistics,
- and take ownership of outcomes,
this role is a strong fit for you.
🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)Full-Time Remote | U.S. Hours💼 About the RoleWe’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside ...Additional Content
🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)
Full-Time Remote | U.S. Hours
💼 About the Role
We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.
This is not a traditional admin or support role.
This position sits at the center of daily operations and is responsible for:
- filling shifts,
- coordinating workers,
- resolving real-time operational issues,
- and ensuring clients receive seamless service execution.
You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.
If you thrive in:
- fast-paced environments,
- live operational coordination,
- staffing logistics,
- and high-ownership roles,
this opportunity is a strong fit.
🔥 What You’ll Own
Shift Fulfillment & Workforce Coordination
- Own the end-to-end shift fulfillment process
- Respond quickly to incoming client staffing requests
- Assign professionals to shifts and confirm attendance
- Ensure shifts are filled accurately and on time
- Coordinate coverage for urgent or last-minute staffing needs
Live Operations & Real-Time Issue Resolution
- Monitor live attendance and track clock-ins
- Follow up on:
- late arrivals
- no-shows
- cancellations
- emergencies
- Quickly secure replacement workers when needed
- Coordinate directly with:
- clients
- workforce professionals
- on-site managers
- Resolve operational issues in real time while maintaining service quality
Workforce Onboarding & Engagement
- Onboard and activate workers on the platform
- Maintain ongoing communication with professionals
- Build long-term workforce reliability and engagement
- Ensure workers understand schedules, expectations, and workflows
Systems, Tracking & Documentation
- Keep operational systems, trackers, and notes fully updated
- Maintain accurate scheduling and attendance records
- Document issues, resolutions, and operational updates clearly
- Ensure workflows remain organized and scalable
Process Improvement & Operational Efficiency
- Identify recurring operational bottlenecks
- Recommend workflow improvements to increase efficiency
- Improve:
- response times
- attendance reliability
- shift fill rates
- operational consistency
✅ Required Experience & Skills
- 2+ years experience in:
- operations
- staffing
- workforce coordination
- scheduling
- marketplace operations
- Strong written and spoken English communication skills
- Ability to multitask and manage live priorities under pressure
- Strong stakeholder coordination and communication abilities
- Experience using:
- operational systems
- scheduling platforms
- CRMs
- digital communication tools
- Strong organizational and time-management skills
- Reliable internet and professional remote work setup
⭐ Nice-to-Have Experience
- Experience in:
- staffing agencies
- workforce marketplaces
- shift-based businesses
- on-demand service environments
- Experience handling:
- attendance tracking
- clock-ins
- no-show management
- workforce KPIs
- Startup or high-growth operational experience
- Process improvement and workflow optimization exposure
🧠 What Makes You a Strong Fit
- You stay calm in fast-moving operational environments
- You proactively solve problems before they escalate
- You take ownership instead of waiting for direction
- You communicate confidently with both clients and workers
- You are highly organized and detail-oriented
- You thrive balancing multiple live priorities simultaneously
📅 What a Typical Day Looks Like
- Review incoming shift requests and staffing needs
- Coordinate with professionals to confirm attendance
- Monitor active shifts and resolve live operational issues
- Handle last-minute cancellations and replacement staffing
- Communicate with clients and on-site managers
- Update trackers, systems, and operational notes
- Identify inefficiencies and improve workflows
In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.
📊 Key Metrics for Success (KPIs)
- Shift fill rate
- Time-to-fill open shifts
- Reduction in no-shows and attendance issues
- Client response and resolution time
- Workforce reliability and engagement
- Operational accuracy and documentation quality
- Client satisfaction scores
🌟 Why This Role Stands Out
- High-impact operational ownership role
- Fast-paced environment with real-time decision-making
- Strong growth exposure inside a scaling business
- Opportunity to directly influence operational success and service quality
- Work closely with clients, workforce teams, and leadership
🧪 Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Scenario-Based Operations Interview
- Client Interview
- Offer & Background Verification
👉 Apply Now
If you:
- thrive in fast-paced operations,
- enjoy coordinating people and solving problems in real time,
- can manage live scheduling and workforce logistics,
- and take ownership of outcomes,
this role is a strong fit for you.
🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)Full-Time Remote | U.S. Hours💼 About the RoleWe’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside ...