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Operations Support Specialist - PT
Kforce • St. Louis, MO
No Relocation
Posted: September 25, 2026
Responsibilities
- Process borrower disbursements through the company's payment platform, ensuring accuracy and adherence to established procedures
- Manage and respond to inbound inquiries from borrowers and applicants regarding loan applications, account status, and servicing-related questions
- Collaborate closely with the Sales team to address application-related questions and support customers throughout the loan application process
- Perform loan servicing activities for an existing portfolio, including reviewing first-payment default risk indicators and conducting borrower follow-up communications
- Execute high-volume email outreach to borrowers, applicants, and internal stakeholders as required
- Maintain accurate records and documentation within Salesforce and other internal systems
- Ensure all customer interactions are handled professionally, empathetically, and in accordance with company policies and procedures
- Support additional operational and administrative functions as needed
Requirements
- 3+ years of experience in an Operations Support, Loan Operations, Customer Operations, Financial Services Operations, or similar role
- Experience managing customer inquiries and working in a high-volume administrative environment
- Strong attention to detail and ability to accurately follow multi-step processes
- Excellent verbal and written communication skills
- Ability to manage multiple priorities while maintaining a high level of accuracy
- Comfortable learning new systems and processes quickly
- Experience working remotely and independently
- Experience within lending, consumer finance, loan servicing, fintech, healthcare financing, or related industries
- Salesforce experience strongly preferred
- Familiarity with payment processing platforms and operational workflows
- Experience supporting both customers and internal sales teams
- Compassionate and customer-focused mindset
- Strong problem-solving and critical thinking abilities
- Highly organized with exceptional follow-through
- Adaptable and able to ramp up quickly in a fast-paced environment
- Collaborative team player who communicates effectively across departments.