Order Management Analyst

Your Impact

As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations. You will independently manage a complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.

What You’ll Do 

Location: Onsite at one of our Axon Hubs Tuesday-Friday.  (Axon Hubs: San Francisco (Presidio), Seattle, Scottsdale, NYC, Atlanta, Sterling, Boston)

Reports to: Director, Order Management

• Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
• Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
• Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
• Partner with Sales, Sales Operations, Finance (AR), Fulfillment Team, and Product teams to remove blockers and drive timely fulfillment.
• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
• Drive continuous improvement initiatives, including automation and workflow optimization.
• Deliver process training and mentor junior analysts to elevate team capability.
• Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.

What You Bring

• 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments.
• Proven ability to independently manage complex global transactions with minimal supervision.
• Strong understanding of revenue controls, audit requirements, and booking compliance.
• Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
• Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
• Continuous improvement mindset with experience implementing process enhancements or automation.

Work Location

This role is based out of our Axon hubs and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.