Overnight Emergency Maintenance Coordinator | Bilingual

Job Description

• Role Overview We are seeking a reliable and responsive Overnight Emergency Maintenance Coordinator to serve as the first point of contact for tenant emergency maintenance issues outside of business hours. This role is critical in ensuring tenant satisfaction and timely resolution of urgent property issues. Key Responsibilities ● Answer incoming emergency maintenance calls from tenants ● Assess and triage maintenance issues (determine urgency and next steps) ● Contact and dispatch third-party emergency maintenance vendors ● Clearly communicate issue details to vendors ● Confirm vendor dispatch and estimated arrival times ● Follow up with tenants to confirm technician arrival ● Track job progress and confirm completion ● Conduct post-service follow-ups with tenants (gather feedback) ● Document all interactions and updates in system Requirements ● Strong spoken English ● Excellent phone communication and customer service skills ● Ability to remain calm under pressure and handle difficult tenants ● Strong problem-solving and decision-making skills ● Ability to work independently during overnight hours Preferred Qualifications ● Experience with property management workflows ● Bilingual (English/Spanish) highly preferred ● Familiarity with tools like: ○ Call handling systems (e.g., Vonage) ○ CRM or ticketing systems ● Experience in property management, maintenance coordination, or call handling preferred Success Metrics ● Fast response and resolution times ● Tenant satisfaction ● Accurate communication with vendors ● Proper documentation of all cases
• $600 - $900 a month Supporting Pacific Standard Time operations Schedule: ● Shift 1: 5:00 PM – 1:00 AM PST ● Shift 2: 1:00 AM – 8:00 AM PST
• Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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