Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Polish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our deep expertise in sourcing high-caliber professionals for the most dynamic sectors, ensuring that every candidate finds their ideal career path within our prestigious network of partners.

Job Overview

We are currently seeking a motivated professional for a Polish Speaking Back Office Gaming Support Specialist position in Bulgaria. This unique role within the fast-paced Gaming & Esports industry offers the perfect blend of technical back-office support and player-centric engagement, making it one of the most sought-after Polish-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-level back office support to users within the global Gaming & Esports ecosystem.
• Monitor and analyze player data to ensure the integrity of the gaming platform.
• Coordinate with internal departments to resolve technical queries and account-related issues efficiently.
• Maintain a deep understanding of gaming trends and industry standards to better serve the player community.
• Translate and localize support documentation to ensure native-level communication for Polish-speaking users.
• Conduct thorough investigations into account activity, adhering to strict gaming security and anti-fraud protocols.
• Document all interactions and resolutions in our centralized management system to optimize future support workflows.

Polish Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We ...

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• A genuine passion for the Gaming & Esports industry and familiarity with online gaming platforms.
• Strong analytical skills and an eye for detail, critical for this Polish Speaking Back Office Gaming Support Specialist position in Bulgaria.
• Exceptional problem-solving abilities and a customer-first mindset.
• Proficiency in English for reporting and cross-departmental collaboration.