Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Polish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm renowned for connecting top talent with leading global organizations. We specialize in providing bespoke recruitment and BPO solutions across Europe, focusing on delivering exceptional service and unparalleled expertise to our clients and candidates.

Job Overview

Are you a fluent Polish speaker with a passion for customer support and problem-solving? Mercier Consultancy Group is seeking a dynamic Polish Speaking Solutions Consultant to join a thriving Customer Support Services team in Sofia, Bulgaria. This is an excellent opportunity for individuals looking to advance their careers in the heart of Europe, offering a supportive environment and excellent growth prospects.

Key Responsibilities

• Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
• Identify trends and escalate recurring problems to relevant departments for long-term solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the continuous improvement of customer service processes and protocols.
• Collaborate with team members and supervisors to achieve departmental goals and performance targets.
• Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.
• Act as a brand ambassador, ensuring a positive customer experience at all touchpoints.

Polish Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm renowned for connecting top talent with leading global organizations. We specialize in providing bespoke recruitment a...

• Native or fluent Polish (spoken and written)
• Valid EU passport (mandatory)
• Excellent communication and interpersonal skills.
• Proven experience in a customer support or client-facing role, ideally within Customer Support Services.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work effectively in a team and individually.
• Familiarity with CRM software and ticketing systems is a plus.