Portuguese Speaking Customer Experts for Cloud Platform - Work In Athens, Greece

Portuguese Speaking Customer Experts for Cloud Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic landscape of international business.

Job Overview

We are currently sourcing exceptional talent for the Portuguese Speaking Customer Experts for Cloud Platform position in Greece. This is a unique opportunity to join a fast-paced SaaS environment, providing high-level support and technical guidance to users of cutting-edge cloud infrastructure, making it one of the most exciting Portuguese-speaking jobs currently available in the region.

Key Responsibilities

• Deliver premium technical support to Portuguese-speaking clients using sophisticated SaaS cloud solutions.
• Troubleshoot platform-specific inquiries, ensuring seamless user experiences and high customer retention.
• Act as a primary point of contact for complex SaaS product navigation and feature implementation.
• Maintain detailed documentation of user interactions and reported technical challenges within our internal databases.
• Collaborate with cross-functional SaaS product teams to escalate and resolve complex technical software issues.
• Achieve individual and team performance metrics centered on customer satisfaction and resolution quality.
• Stay updated on the latest cloud technology trends to provide expert-level guidance to our diverse user base.

Portuguese Speaking Customer Experts for Cloud PlatformAbout Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global organizations. We pride ...

• Native or fluent Portuguese (spoken and written).
• Fluency in English (professional level for internal communication).
• Valid EU passport (mandatory for employment in Greece).
• Previous experience in SaaS environments or technical customer support is highly advantageous.
• Strong digital literacy and the ability to grasp complex software ecosystems quickly.
• A proactive, problem-solving mindset suited for a high-growth tech environment.