Portuguese Speaking Customer Experts for Imperial Brands - Work Remote In Greece

Portuguese Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a leading European recruitment and BPO partner, we specialize in curating high-level opportunities that foster career growth and professional excellence.

Job Overview

We are currently seeking talented individuals to join our team for the Portuguese Speaking Customer Experts for Imperial Brands position in Greece. This is a unique opportunity to provide premium support within the competitive retail industry, ensuring that both online and offline consumer experiences exceed expectations. If you are searching for prestigious Portuguese-speaking jobs that offer career stability and international exposure, this is the perfect role for you.

Key Responsibilities

• Deliver exceptional customer service for Imperial Brands, maintaining the highest standards of the global retail industry.
• Manage inquiries regarding online store operations, logistics, and offline retail product availability.
• Resolve complex consumer concerns with empathy and efficiency, ensuring brand loyalty and customer satisfaction.
• Maintain comprehensive knowledge of product catalogs to provide expert recommendations to a Portuguese-speaking audience.
• Collaborate with cross-functional teams to streamline retail support processes and enhance the omnichannel shopping experience.
• Utilize CRM tools to document interactions and track consumer trends within the retail sector.
• Contribute to the continuous improvement of service protocols to uphold the premium reputation of Imperial Brands.

Portuguese Speaking Customer Experts for Imperial BrandsAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a lead...

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Strong command of the English language for professional internal communication.
• Valid EU passport or a valid Greek work permit.
• Proven experience in the retail industry or customer support sector.
• Outstanding communication skills and a passion for premium brand representation.
• Availability for remote work within Greece.